What are the responsibilities and job description for the Hotel Front Desk Receptionist position at Holiday Inn Express & Suites McAllen Medical...?
Overview
We are seeking a friendly and professional Front Desk Receptionist to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role is essential in managing guest inquiries, reservations, and overall front desk operations in a hospitality environment. A background in hospitality management or hotel management is preferred, but we welcome candidates with a passion for guest services and a commitment to excellence.
Responsibilities
- Greet guests warmly upon arrival and provide assistance with check-in and check-out procedures.
- Manage reservations, including booking, modifying, and canceling guest stays.
- Answer phone calls promptly and handle inquiries regarding room availability, rates, and hotel services.
- Maintain an organized front desk area, ensuring all materials are stocked and up to date.
- Assist guests with any requests or issues during their stay, acting as a liaison between guests and hotel staff.
- Conduct night audits as required to ensure accurate financial reporting and guest account management.
- Provide information about local attractions, dining options, and hotel amenities to enhance the guest experience.
- Collaborate with other departments to ensure seamless service delivery for all guests.
Skills
- Strong background in hospitality management or hotel management is highly desirable.
- Experience in front desk operations within a resort or hotel setting is preferred.
- Excellent customer service skills with the ability to handle guest inquiries effectively.
- Familiarity with phone systems and reservation software is advantageous.
- Multilingual abilities are a plus, enhancing communication with diverse guests.
- Strong organizational skills with attention to detail in managing reservations and guest accounts.
- Ability to work flexible hours, including evenings and weekends as needed.
- A positive attitude and strong interpersonal skills are essential for creating a welcoming environment for all guests.
Join our team as a Front Desk Receptionist where you can contribute to creating memorable experiences for our guests while developing your skills in the hospitality industry!
Job Types: Full-time, Contract
Pay: $10.50 - $11.50 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- On call
- Rotating weekends
- Weekends as needed
Experience:
- Hotel: 2 years (Required)
Language:
- Bilingual (Required)
Ability to Commute:
- McAllen, TX 78503 (Required)
Ability to Relocate:
- McAllen, TX 78503: Relocate before starting work (Required)
Work Location: In person
Salary : $11 - $12
