Hotel Front Desk Associate

Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role involves managing front desk operations, assisting with guest inquiries, and contributing to the overall guest experience in our hotel or resort setting.

Responsibilities

• Greet and welcome guests upon arrival with a warm and friendly demeanor.
• Manage check-in and check-out processes efficiently, ensuring accuracy in guest information.
• Handle reservations, cancellations, and modifications using hotel management software.
• Provide information about hotel amenities, services, and local attractions to enhance guest experience.
• Respond promptly to guest inquiries and requests, demonstrating excellent customer service skills.
• Conduct night audits as required, ensuring all financial transactions are accurate and up-to-date.
• Maintain the cleanliness and organization of the front desk area.
• Collaborate with housekeeping and maintenance teams to address guest needs effectively.
• Utilize phone systems to manage incoming calls professionally, demonstrating strong phone etiquette.

Qualifications

• Previous experience in a hotel or resort front desk role is preferred but not mandatory.
• Strong customer service skills with a passion for hospitality management.
• Familiarity with hotel management software is a plus; training will be provided as needed.
• Excellent communication skills, both verbal and written, with an emphasis on phone etiquette.
• Ability to multitask effectively in a fast-paced environment while maintaining attention to detail.
• Must be capable of handling guest's concerns/complaints
• A positive attitude and willingness to assist guests at all times and maintaining high guest scores
• Flexibility to work various shifts, including AM, PM and Overnights, weekdays, weekends and holiday's as required by the hotel's operational needs.

Join our team as a Front Desk Agent where you can make a difference in our guests' experiences while growing your career in the hospitality industry!

Only candidates with outgoing personalities and excellent customer service skills will be considered.

Please apply on really.com no phone calls or emails please

Job Type: Full-time

Pay: From $14.00 per hour

Application Question(s):

• Do you live within 30 miles of hotel location?
• Are you at least 21 years of age or older?
• Do you have an open availability to work weekdays, weekends and holidays?
• Do you have prior job experience handling guest's complaints?

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 3 years (Required)
• Hospitality: 3 years (Required)

License/Certification:

• Driver's License (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Required)

Work Location: In person

Salary : $14