Facilities Manager

FACILITIES MANAGER JOB DESCRIPTION

Position: Facilities Manager for Holiday Inn Express and Suites, Hollister
Reports To: General Manager

Requirements: High school diploma or higher level education
3 years of hotel, maintenance or housekeeping experience with a minimum of

1 year as Head Housekeeper/Executive Housekeeper or Maintenance

Bilingual Preferred.

Supervisor

General Responsibilities:

• Directly supervise all maintenance, breakfast, laundry and housekeeping personnel and ensure proper completion of all housekeeping, laundry and maintenance duties.
• Direct and coordinate all the cleaning and maintenance activities of the hotel facilities, including routine deep cleaning of guestrooms, public areas, back of the house, laundry operations, routine maintenance, and properly scheduled preventative maintenance.

Primary Functions:

• Scheduling:
• Schedule all housekeeping, laundry, and maintenance personnel on a weekly basis.
• Track and maintain labor hours and labor standards for all housekeeping, laundry and maintenance activities.
• Profit:
• Effectively control and manage all housekeeping, laundry and maintenance operational expenses including labor, overtime, supplies, etc., and seek and implement cost saving strategies. Monitor and control daily costs per occupied room (CPOR) for all housekeeping and maintenance activities.
• Quality:
• Facilities: Ensure that the hotels meet/exceed Lotus Management, Inc. and the brand quality standards.
• Guest Service: Ensure that the hotel meets/exceeds Lotus Management, Inc. and the brand standards for guest satisfaction.
• Leadership:
• Leading: Motivate, coach and train laundry and housekeeping team members, set goals and hotel team members accountable, and provide feedback, rewards and recognition as described in policies and procedures.
• Work Ethic: Demonstrate a high level of integrity, take ownership of personal and team actions, communicate effectively, promote collaboration, nurture a positive, professional work environment, and adhere to Lotus Management, Inc.’s standard operating procedures.

Specific Responsibilities:

• Log daily events and activities in the Daily Activity Report to ensure communication is open and clear.
• Work the required 50 hours per week.
• Understand and be able to use the property management system.
• Have a good understanding of all hotel operating procedures.
• Enforce all existing and new policies and procedures with the housekeeping, laundry and maintenance staff.
• Maintain proper staffing in all areas of responsibility.
• Prepare and post the housekeeping, laundry and maintenance staff work schedules in a timely fashion.
• Complete weekly schedule for housekeeping, laundry and maintenance staff as per standard operating procedures.
• Give regular performance feedback to staff.
• Read front office communications logs on a daily basis.
• Monitor appearance of all housekeeping, laundry and maintenance staff, to ensure they are following company uniform policy.
• Conduct weekly departmental meetings, and individual meetings as needed.
• Supervise delegated responsibilities and follow up.
• Exhibit good leadership skills.
• Conduct an inventory of all housekeeping, laundry and maintenance supplies on the last day of each accounting period.
• Order, check and maintain housekeeping, laundry and maintenance supplies at par.
• Inform the General Manager of any unique situations, or unusual developments in housekeeping, laundry and maintenance operations.
• Handle guest complaints effectively.
• Be willing and able to work any shift and fill in when other employees are not able to work their scheduled shift.
• Understand the Chart of Accounts in order to code the invoices for housekeeping, laundry and maintenance.
• Be knowledgeable of room types and standards for supplies.
• Open and close rooms as required for maintenance.
• Promote goodwill by being courteous, friendly, and helpful to guests, managers and all other associates.

Optimum Attributes: www.lotusmgmtinc.com | 6030 Hellyer Ave #150, San Jose, CA 95138 | (408)-912-5118

• Effective communication skills.
• Pleasing personality.
• Good team player.
• Good listener.
• Well groomed and professional appearance.
• Open with praise, discrete with criticism.

Performance Standards:

• Performance shall be measured by budgeted RevPar, MSI Index, and Overall

Satisfaction Index (GSI). For the , the budgets are as follows:

• RevPar
• MSI Index
• OSI

This job description is intended to provide an overview of the requirements of the position.
As such, it is not necessarily all-inclusive, and the job may require other essential and/or non-essential functions, tasks, duties, or responsibilities not listed herein.
I understand the above information and hereby state that I can perform the essential functions of the job with or without reasonable accommodation. Hotel management determines accommodation.

Employee Signature Date

Employee Name
(Please Print) www.lotusmgmtinc.com | 6030 Hellyer Ave #150, San Jose, CA 95138 | (408)-912-5118

Job Type: Full-time

Pay: $17.50 - $18.50 per hour

Expected hours: 40 – 50 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Hollister, CA 95023 (Preferred)

Ability to Relocate:

• Hollister, CA 95023: Relocate before starting work (Preferred)

Work Location: In person

Salary : $18 - $19