What are the responsibilities and job description for the Front Desk Supervisor position at Holiday Inn Express & Suites Galveston?
Job Title: Front Desk Supervisor
Department: Rooms
Supervisor: Front Office Manager, Guest Service Manager, and/or GM
Summary
The Front Desk Supervisor is responsible for overseeing the daily operations of the front desk team to ensure a seamless guest experience. This role supports the Front Office Manager by supervising staff, resolving guest concerns, and maintaining high standards of service, efficiency, and professionalism.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Lead and support front desk agents during shifts, ensuring smooth operations.
- Train new team members and provide ongoing coaching and feedback.
- Monitor guest check-ins, check-outs, and reservation processes.
- Resolve guest issues promptly and professionally, escalating when necessary.
- Ensure accurate billing and cashiering procedures.
- Collaborate with housekeeping and other departments to meet guest needs.
- Maintain a clean, organized, and welcoming front desk environment.
- Assist with scheduling and shift coverage as needed.
Supervisory Responsibilities
Oversee, guide, and train all front office employees and report any achievements and/or deficiencies to the Front Office Manager, Guest Service Manager, or GM. No discipline or management responsibilities.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Previous supervisory experience
Previous experience in Front Desk environment in the hotel industry
Certificates, Licenses, Registrations
May be required to hold a current TABC (TX) or RVSP (LA) certification.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee will be regularly required to stand and walk for prolonged periods of time and occasionally sit. The employee must occasionally lift pull/push and/or move up to 25 pounds.