What are the responsibilities and job description for the Front Desk Agent-Hotel position at Holiday Inn Express & Suites American Fork?
Join Our Team at Holiday Inn Express
Holiday Inn Express is seeking a professional, customer-focused Front Desk Clerk to join our hospitality team. The ideal candidate will be friendly, dependable, detail-oriented, and committed to delivering exceptional guest experiences. Previous hotel front desk experience is mandatory for this position.
Responsibilities
- Greet guests warmly and provide outstanding customer service throughout their stay
- Perform guest check-ins and check-outs efficiently and accurately
- Handle reservations, room assignments, and payment processing
- Answer phone calls and respond to guest inquiries professionally
- Resolve guest concerns and complaints promptly and courteously
- Maintain accurate guest records and daily reports
- Coordinate with housekeeping and maintenance teams to ensure guest satisfaction
- Follow all hotel policies, procedures, and brand standards
- Assist with administrative and clerical duties as needed
Requirements
Required:
- Minimum of 1 year hotel front desk experience
- Experience using hotel property management systems (PMS)
- Strong customer service and communication skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency
- Professional appearance and demeanor
- Reliable transportation and strong attendance record
- Ability to work weekends, holidays, and flexible shifts
Preferred:
- Experience with IHG brand standards
- Knowledge of Opera or similar hotel management software
- Cash handling experience
Benefits:
- Employee hotel discounts
- Paid training
- Opportunities for advancement
- Supportive team environment
- Flexible scheduling (where applicable)
Why Work With Us?
At Holiday Inn Express, we pride ourselves on creating memorable guest experiences. We are looking for team members who are passionate about hospitality, take pride in their work, and understand the importance of excellent service.
Important: Applicants without prior hotel front desk experience will not be considered.
*Must be available for weekends
Apply Today
If you have hotel front desk experience and enjoy providing exceptional guest service, we'd love to hear from you. Submit your application and resume for immediate consideration.
Pay: From $15.00 per hour
Benefits:
- Employee discount
- Paid time off
Work Location: In person
Benefits:
Employee Discounts, Job Training, Vacation & Paid Time OffSalary : $15