What are the responsibilities and job description for the Hotel Front Desk Clerk position at Holiday Inn Express & Suites Albany?
We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!
Compensation:
Responsibilities:
Qualifications:
About Company
Compensation:
$10 hourly
Responsibilities:
- Communicate with housekeeping to make sure guest rooms are ready
- Bookkeeping: keep accurate records of all hotel guest account information
- Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
- Mitigate customer complaints as needed
- Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
Qualifications:
- Displays impeccable interpersonal, time management, organizational skills, and customer service skills
- Exhibits working knowledge of Microsoft Office and reservation management systems
- 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
- Must have graduated high school, received a GED or equivalent
- Comfortable taking telephone calls and mitigating stressful situations
About Company
Compensation & Benefits
- Competitive base salary performance-based incentives
- Career growth opportunities within a growing hospitality organization
- Collaborative and supportive team environment
Perks & Benefits
ARK Hospitality offers a wide range of perks and benefits designed to support you and your family:
- 401(k) with company match
- Comprehensive health, dental, and vision insurance
- Paid time off (PTO)
- Professional development and advancement opportunities
- Ongoing learning and continued education support
- Wellness programs and initiatives
- Community involvement opportunities
- Collaborative, diverse, and team-driven culture
Benefits:
Employee Discounts, Job Training, Vacation & Paid Time OffSalary : $10