General Manager (GM)

Full Job Description

Holiday Inn Express New Opening in January 2026

Job Description:

As General Manager you will manage the day-to-day leadership and direction of the hotel, maximizing on sales and revenue and driving financial returns. You’ll take ownership of the development of your people, execute on brand standards, and build awareness of the hotel and brand within the local area.

Day To Day Operations:

People

Develop programs and initiatives to increase team engagement that are aligned with the hotel’s service philosophy
Develop, implement, and monitor team member succession planning to ensure future bench strength
Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance

Oversee HR related actions in accordance with company rules and policies.

Collaborate with Human Resources on all aspects of personnel management, including recruiting, hiring, training and development, discipline, discharge, and performance reviews.

Maintain updated procedures and assure effective training for all programs

Provide mentoring, coaching, and regular feedback to employees

Hold daily meetings with departmental managers to review goals and inspect progress

Guest Experience

Demonstrate brand citizenship by maintaining compliance with all required brand and service standards
Drive improvement in guest satisfaction goals.
Collaborate with colleagues and hotel team members to establish and implement services and programs that meet or exceed guest expectations
Speak to guests – ask for their feedback and build relationships

Receive, investigate, and act upon complaints from guests ensuring the quality of the guest experience

Oversee revenue management, coordinating rate changes when necessary

Financial

Prepare annual capital, cash flow and sales and marketing plans to accurately forecast budgets
Analyze financials to drive revenues, future profitability, and maximum return on investment

Use distribution channels and technology platforms to drive revenue and maximize market share
Lead capital plans and asset management initiatives, including working with owners to maintain or improve property’s market leadership position

Oversee the Sales department to ensure accurate delivery of rate packages, events, and promotions

Responsible Business

Ensure a safe and secure environment for guests, colleagues, and hotel assets
Act as public relations representative to raise awareness of hotel and brand in local community.
Drive team member involvement in community organizations, activities, and businesses
Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotel’s carbon footprint
Perform other duties as assigned. May also serve as manager on duty

Education Required/Preferred:

Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration
Two to Five years of prior IHG hotel management experience, or equivalent combination of education and experience
Knowledge of HotelKey PMS System a plus.
Must speak fluent English
Other languages preferred

Job Types: Full-time, Contract

Pay: From $50,000.00 to $55,000 per year

Benefits:

• Employee discount
• Paid time off

Schedule:

• 8-hour shift
• Monday to Friday

Ability to commute/relocate:

• Plainwell, MI

Education:

• Bachelor's (Preferred)

Experience:

• Hotel management: 5 years (Preferred)
• Hospitality: 5 years (Preferred)

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• Employee discount
• Paid time off

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel management: 3 years (Preferred)
• Hospitality: 2 years (Preferred)

Work Location: In person

Salary : $50,000 - $55,000