What are the responsibilities and job description for the Front Desk Agent ---- Holiday Inn Express Plainwell position at Holiday Inn Express Plainwell, Michigan?
Front Desk Agent – Holiday Inn Express Plainwell
Location: Plainwell, MI
Pay: From $14 per hour
Job Types: Full-time, Part-time
About Us
At Holiday Inn Express Plainwell, we pride ourselves on delivering an exceptional guest experience through professionalism, teamwork, and genuine hospitality. Our dedicated staff ensures every guest enjoys a comfortable, safe, and memorable stay. If you enjoy working with people, solving problems, and creating positive experiences, we’d love to have you on our team!
Available Shifts
- Night Shift: 11:00 PM – 7:00 AM (includes Night Audit duties)
- Evening Shift: 3:00 PM – 11:00 PM
- Morning Shift: 7:00 AM – 3:00 PM
Position Summary
The Front Desk Agent plays a key role in ensuring smooth daily operations and outstanding guest satisfaction. This position is responsible for managing front desk activities, maintaining a secure and welcoming environment, and supporting other departments as needed.
Responsibilities
- Greet, register, and assign rooms to guests in a courteous and efficient manner.
- Process check-ins, check-outs, and payments accurately using the property management system.
- Secure all aspects of the hotel front desk, ensuring guest safety, privacy, and property security at all times.
- Promptly notify the General Manager of any guest concerns, incidents, or unusual situations.
- Answer and manage all phone calls and guest inquiries professionally.
- Maintain accurate records, reports, and balance daily transactions (Night Audit).
- Ensure all lobby surfaces are clean and sanitized throughout the shift.
- Vacuum and maintain the lobby area to present a welcoming and clean environment.
- Assist the breakfast attendant during high occupancy periods or as required.
- Perform laundry duties, including washing, drying, folding, and organizing linens.
- Maintain cleanliness and organization in the laundry and storage areas.
Qualifications
- High School Diploma or equivalent required.
- Strong interpersonal, communication, and problem-solving skills.
- Ability to multitask and manage priorities in a fast-paced environment.
- Detail-oriented with strong organizational and time management skills.
- Dependable and able to work independently or as part of a team.
- Flexibility to work nights, evenings, weekends, and holidays as needed.
Benefits
- Employee discounts on hotel stays
- Supportive team environment
- Growth and training opportunities
Schedule
- 8-hour shifts
- Evening and overnight availability
- Monday to Friday and weekends as needed
Join our team at Holiday Inn Express Plainwell — where great service, teamwork, and guest satisfaction come first!
Job Type: Full-time
Pay: From $14.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
Work Location: In person
Salary : $14