What are the responsibilities and job description for the Front Desk Agent position at Holiday Inn Express Picayune?
Front Desk Agent
The Holiday Inn Express Picayune is seeking a friendly, reliable, and customer-focused
Front Desk Agent to join our team. As the first point of contact for our guests, the Front
Desk Agent plays a vital role in delivering the warm, helpful service that the Holiday Inn Express brand is known for. This position is ideal for someone who enjoys interacting with people, can handle multiple tasks efficiently, and is committed to providing a positive guest experience from check-in to check-out and everything else in between.
Front Desk Agent Job Responsibilities:
● Welcome customers and guests in a warm and friendly manner.
● Assist customers in a branded, friendly, proactive, and efficient manner with
appropriate follow-up as necessary.
● Understand all essential aspects of our business operations.
● Collect payments by accepting cash, check, or charge payments from customers;
and make change for cash customers.
● Verify credit acceptance by reviewing and recording customer information and
operating credit card authorization systems.
● Balance the cash drawer by counting cash at the beginning and end of the work
shift.
● Monitor lobby and work area determine customer flow.
● Respond to customer inquiries and requests in a timely, friendly, and efficient
manner.
● Facilitate correspondence with customers.
● Act as the site liaison for the services and sales center.
● Work collaboratively with other staff, managers, and resources.
Shifts:
● Full-time; Part-time
● Times: 7:00 AM- 3:00 PM; 3:00 PM-11:00 PM
● Applicants must be available for one or both shifts and have flexibility to work
weekends and holidays as needed.
Why Holiday Inn Express Picayune?
● Competitive pay
● IHG Team Member Travel Discounts
● Flexible scheduling
● Supportive team environment
● Opportunities for growth within IHG's global network
Front Desk Agent Qualifications / Skills:
● Verbal Communication
● Customer Service
● Resolving Conflict
● Teamwork
● Energy Level
● Thoroughness
● Professionalism
Education & Experience Requirements:
● High school diploma, GED, or equivalent
● Prior industry experience preferred
● Familiarity with telephone, office, and Opera software a plus
Job Types: Full-time, Part-time
Pay: From $15.00 per hour
Ability to Commute:
- Picayune, MS 39466 (Required)
Ability to Relocate:
- Picayune, MS 39466: Relocate before starting work (Required)
Work Location: In person
Salary : $15