What are the responsibilities and job description for the Front Desk Attendant position at Holiday Inn Express-Orangeburg?
The Front Desk Attendant is responsible for managing guest check-ins and check-outs, reservations, payments, and guest inquiries while maintaining the high service standards associated with the IHG brand.
Key Responsibilities
- Greet guests warmly and provide professional, courteous service.
- Complete guest check-in and check-out procedures accurately and efficiently.
- Verify reservations, identification, room assignments, and payment details.
- Process cash and credit/debit card transactions accurately.
- Maintain accurate guest records and reservation information.
- Respond to guest questions, requests, and concerns in a timely and professional manner.
- Resolve guest issues promptly and escalate concerns to management when necessary.
- Coordinate with housekeeping and maintenance regarding room status, guest requests, and maintenance needs.
- Promote IHG One Rewards membership and available upgrade opportunities.
- Answer telephone calls and assist guests with hotel information and reservation inquiries.
- Maintain a clean, organized, and professional front desk and lobby area.
- Complete required shift reports, documentation, and front desk duties.
- Follow hotel policies, procedures, safety requirements, and IHG brand standards.
- Work cooperatively with other departments to ensure a positive overall guest experience.
Qualifications
- Previous customer service, hospitality, or front desk experience preferred.
- Strong communication and interpersonal skills.
- Friendly, professional, and guest-focused attitude.
- Basic computer skills with the ability to learn hotel reservation and property-management systems.
- Ability to accurately handle cash and electronic payment transactions.
- Strong organizational skills and attention to detail.
- Ability to remain calm, professional, and solution-focused when addressing guest concerns.
- Ability to work independently as well as part of a team.
- High school diploma or equivalent preferred.
Schedule Requirements
Candidates must be available to work flexible shifts based on business needs, including:
- Day shifts
- Evening shifts
- Weekends
- Holidays
Our Service Commitment
At Holiday Inn Express & Suites, we are committed to providing a welcoming, efficient, and enjoyable stay for every guest.
Our team members are expected to demonstrate professionalism, teamwork, reliability, and a guest-first mindset while creating the welcoming experience our guests expect.