Hotel Front Desk Agent Full Time

Holiday Inn Express & Suites in NW Calallen, the only Award Wining Hotel in Corpus Christi

is looking for an energetic, personable Front Desk Agent to join our team!

GENERAL SUMMARY:

The Front Desk Agent is responsible for providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Approach all encounters with guests and employees in a friendly, service oriented manner.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
• Maintain regular attendance in compliance with hotel standards, as required by scheduling which will vary according to the needs of the hotel.
• Comply at all times with hotel standards and regulations to encourage safe and efficient hotel operations.
• Maintain a friendly and warm demeanor at all times.
• Greet and welcome all guests approaching the Front Desk in accordance with IHG standards.
• Maintain proper operation of the phone system and ensure that all IHG performance standards are met.
• Handle requests for information, mail and messages in an efficient and courteous manner.
• Answer guest inquires about hotel service, facilities and hours of operation.
• Establish and maintain good communications and team work with fellow employees and other departments within the hotel.
• Follow all hotel credit policies.
• Be aware of all rates, packages and special promotions. Be familiar with all in house groups. Be aware of closed out and restricted dates.
• Have knowledge of and assist in emergency procedures as required.
• Handle check-ins and check-outs in a friendly, efficient and courteous manner.
• Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and all other employees.
• Perform any other duties as requested by management.

• KNOWLEDGE, SKILLS, & RESPONSIBILITIES REQUIRED:
• Experience in a hotel or a related field preferred.
• High School diploma or equivalent required.
• Flexible and long hours sometimes required.
• Ability to stand during entire shift.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high pressure situations.
• Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests.
• Must maintain composure and objectivity while under pressure.

Experience

• Front Desk: 1 years (Preferred)
• Customer Service: 3 years (Preferred)
• Hotel: 1 years (Preferred)

• Benefits: Various Bonuses all Year Around

• Flexible schedule
• This Job Is Ideal for Someone Who Is:
• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• Detail-oriented -- would rather focus on the details of work than the bigger picture
• Achievement-oriented -- enjoys taking on challenges, even if they might fail
• Autonomous/Independent -- enjoys working with little direction
• High stress tolerance -- thrives in a high-pressure environment
• Open to applicants who do not have a college diploma

PLEASE APPLY AT THE LOCATION

Job Type: Full-time

Pay: $12.00 - $14.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off
• Referral program

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel : 1 year (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Required)

Work Location: In person

Salary : $12 - $14