What are the responsibilities and job description for the Houseperson position at Holiday Inn Express - Muncie?
Knowledge, Skills and Ability
Must be able to multi-task effectively in a busy office and public atmosphere.
Must read, understand and adhere to the Employee Handbook. Must be able to follow policy and perform to enhance professionalism and appearance in the work place.
Primary Duties and Responsibilities
Safety & Cleanliness
Know and be able to execute Emergency Procedures.
Practice safety standards at all times and keep the property safe for guests and fellow employees.
Report any injuries or unsafe conditions to management.
Report defective equipment to management immediately.
Respond to all radio calls in a timely manner.
Maintain lobby entrance by picking up trash, shoveling snow, melting ice, etc.
Ensure cleanliness of all guest public areas at all times to Standards, this includes but is not limited to:
o Lobby
o Lobby Restrooms
o Meeting Rooms
o Breakfast Area
o Pool Area
o Vending Area
o Stairwells
o Hallways
Spot Clean Windows.
Clean elevator tracks on outside of elevators.
Hotel Operations Deliver on Exceptional Guest Service o Greet every guest with a smile at 10 feet and a verbal greeting at 5 feet. o Know and live the mission and values of the hotel brand and company.
o Maintain a friendly and helpful attitude at all times. o Apply appropriate problem handling method(s) to quickly and efficiently resolve any guest issues.
o Communicate with coworkers in all departments to meet needs of guests.
Set and clean meeting rooms to reservation requests, as needed.
Handle deliveries and pick up supplies, as needed.
Maintain elevator landings and polish brass plates
Effectively operate and maintain the hotel equipment related to daily tasks
o Vacuums
o Carpet cleaners
o Telephones
o Televisions
Be a Team Player
o Wash, dry, fold and bundle hotel linens and towels during down times and/or as needed.
o Maintain complimentary coffee bar.
o Keep the market stocked (if applicable)
Complete shift work checklist as assigned.
Other duties as assigned.
Job Type: Part-time
Pay: From $14.00 per hour
Benefits:
- Employee discount
Work Location: In person
Salary : $14