What are the responsibilities and job description for the Hotel Front Desk position at Holiday Inn Express Mt. Pleasant-Scottdale?
Position Title: Front Desk Agent
Hotel: Holiday Inn Express Mt. Pleasant – Scottdale, PA
Pay: From $12.00 per hour
About the Role:
Holiday Inn Express Mt. Pleasant – Scottdale is seeking friendly, reliable, and professional Front Desk Agents to join our team. The ideal candidate has previous hotel experience—preferably with a major brand such as IHG, Hilton, or Marriott—and enjoys creating a positive and welcoming experience for every guest.
We are specifically looking for candidates available to work 7 a.m. – 3 p.m. and 3 p.m. – 11 p.m. shifts, including weekends and holidays.
Key Responsibilities:
- Welcome guests, handle check-ins and check-outs efficiently and accurately.
- Manage reservations and guest inquiries by phone, email, and in person.
- Provide information about hotel amenities, services, and local attractions.
- Verify payment methods and process transactions correctly.
- Liaise with housekeeping and maintenance to ensure rooms are ready for arrivals.
- Handle guest concerns promptly and professionally to ensure satisfaction.
- Maintain the Front Desk area’s cleanliness and organization.
- Use computers confidently for data entry, reporting, and guest communications.
Qualifications:
- Previous hotel or Front Desk experience preferred.
- Experience with hotel PMS systems (especially Opera) is an asset, but full training will be provided for the right candidate.
- Strong customer-service and communication skills.
- Detail-oriented, organized, and able to multitask in a fast-paced environment.
- Comfortable using computers and learning hotel systems.
- Must be legally eligible to work in the United States.
- Must be available to work all days, weekends, and holidays.
Schedule:
- Part-Time and Full-Time positions available
- Shifts: 7 a.m. – 3 p.m. and 3 p.m. – 11 p.m.
Benefits:
- Starting at $12.00 per hour
- Employee room discount program
- Supportive and friendly work environment
Pay: $12.00 - $13.00 per hour
Benefits:
- Employee discount
- Free parking
Work Location: In person
Benefits:
Employee Discounts, Job Training, Vacation & Paid Time OffSalary : $12 - $13