What are the responsibilities and job description for the Front Desk Associate position at Holiday Inn Express MPREX?
Job Summary
Join our dynamic team as a Front Desk Associate, where you will be the welcoming face of our establishment! In this pivotal role, you’ll engage with guests, manage front desk tasks and operations, and ensure every visitor has a memorable experience. Seeking applicants for evenings 3p-11p / Overnight 11p - 7a, Weekends required. Your hospitality skills will shine as you handle check-ins and check-outs, provide exceptional customer service, and assist with guest inquiries. If you thrive in a fast-paced environment and have a passion for hospitality, we want to hear from you!
What you’ll do
- Greet and welcome guests with a warm and friendly demeanor, setting the tone for their stay.
- Manage all front desk operations including check-ins, check-outs, and reservations efficiently.
- Provide outstanding guest services by addressing inquiries and resolving issues promptly.
- Conduct night audits to ensure accurate financial reporting and maintain hotel management systems.
- Utilize multi-line phone systems to handle incoming calls with professionalism and excellent phone etiquette.
- Assist in maintaining guest relations by providing information about local attractions and services.
- Collaborate with team members to ensure smooth operations across various departments within the resort.
- Uphold high standards of cleanliness and organization at the front desk area.
Basic qualifications
- Strong customer service skills with a passion for hospitality.
- Ability to communicate effectively in English; multilingual or bilingual skills are a plus!
- Experience in hotel management or previous hotel experience preferred.
Preferred qualifications
- Familiarity with night audit procedures is advantageous.
- Proficient in using hotel management software and multi-line phone systems.
- Previous experience in guest services or front desk roles is highly desirable.
Why you’ll love it here
We are dedicated to fostering an environment where our employees can thrive both personally and professionally! Enjoy working in a vibrant atmosphere that values teamwork, creativity, and growth.
Our benefits include:
- Competitive pay structure that recognizes your hard work.
- Opportunities for professional development and career advancement.
- Employee discounts on services and amenities at IHG Hotels & Resorts
- Comprehensive support for your physical and mental well-being.
About us
As part of our dedicated team, you will play an essential role in creating unforgettable experiences for our guests. We pride ourselves on delivering exceptional service while nurturing a culture that values each employee's contributions. Join us in making every stay extraordinary!
Job Types: Full-time, Part-time
Pay: $13.00 - $16.00 per hour
Benefits:
- Employee discount
People with a criminal record are encouraged to apply
Shift availability:
- Overnight Shift (Preferred)
- Night Shift (Preferred)
Ability to Commute:
- McPherson, KS 67460 (Required)
Work Location: In person
Salary : $13 - $16