What are the responsibilities and job description for the Hotel Front Desk Night Auditor position at Holiday Inn Express Louisville?
We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. This position is 11 pm-7 am Sunday, Monday, Tuesday, Friday, Saturday. Off days are Wednesday and Thursday. If you love interacting with people in a positive work environment, apply now!
Compensation:
$13 - $14 hourly
Responsibilities:
- General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
- Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
- Mitigate customer complaints as needed
- Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
- Perform Night Audit procedures, ensuring all guests are checked out, and payment is received
Qualifications:
- 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
- Working knowledge of Microsoft Office and reservation management systems
- Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
- Comfortable taking telephone calls and mitigating stressful situations
About Company
Our property is dedicated to providing a good experience for our guests through each department. No matter our position, we pride ourselves on providing a hospitable environment.
Salary : $13 - $14