What are the responsibilities and job description for the Night Auditor/Front Desk Clerk position at Holiday Inn Express Lorton?
Job Overview
We are seeking a dedicated and friendly Night Auditor to join our team in providing exceptional service to our guests. The ideal candidate will be the first point of contact for guests, ensuring a warm welcome and efficient check-in and check-out processes. This role requires strong communication skills, attention to detail, and a passion for delivering outstanding hospitality.
Responsibilities
- Greet guests upon arrival with a friendly demeanor and assist with the check-in process.
- Manage guest reservations, including modifications and cancellations, using hotel management software.
- Handle guest inquiries and provide information about hotel services, local attractions, and amenities.
- Maintain accurate records of guest information and transactions in the system.
- Address guest concerns promptly and effectively to ensure satisfaction.
- Conduct night audits as required, ensuring all financial transactions are accurately recorded.
- Operate phone systems to manage incoming calls and relay messages efficiently.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
- Uphold high standards of cleanliness and organization at the front desk area.
Qualifications
- Previous experience in a hotel or hospitality environment is preferred.
- Strong customer service skills with a focus on guest relations.
- Excellent phone etiquette and communication skills.
- Multilingual abilities are a plus, enhancing communication with diverse guests.
- Familiarity with front desk operations and hotel management systems is advantageous.
- Ability to work flexible hours, including evenings, weekends, and holidays as needed.
- Strong organizational skills with attention to detail in managing reservations and guest requests.
Join our team as a Front Desk Agent where you can make a difference in our guests' experiences while developing your career in the hospitality industry!
Job Type: Part-time
Pay: $16.00 - $17.00 per hour
Ability to Commute:
- Lorton, VA 22079 (Required)
Ability to Relocate:
- Lorton, VA 22079: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $17