Guest Service Representative/Front Desk

Job Description

The Holiday Inn Express is currently looking for a self-motivated, guest-focused candidates to fill the position of Front Desk Representative. The successful candidate will be welcoming, efficient, professional, and determined to deliver a quality product with sensational service to every guest every time. As Front Desk Representative the employee is the first point of contact with the guest. Not only responsible to check guests in and out but will ensure that each guest is more than comfortable with their stay and provide guests with the best possible service. This position typically works 3-4 shifts per week and can vary between the morning shift (7am-3pm) and the second shift (3pm-11am). Weekends are a must! Weekend shifts could be 1st or 2nd shift, depending on what is needed.

FRONT DESK REPRESENTATIVE DUTIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

*Maintain warm, welcoming and professional demeanor when greeting and interacting with all guests.

*Check guests in and out, ensuring proper payment is received, special requests are noted & fulfilled, and accurate information is recorded.

*Answer the telephone in a professional manner.

*Follow set procedures on posting charges and settling guest accounts.

*Effectively identify and resolve problems that arise, ensuring the problem is resolved to the guest's satisfaction.

*Be knowledgeable of all emergency procedures and Hotel policies.

*Handle all checks and cash according to Hotel policies and procedures.

*Practice punctuality and timeliness when it comes to scheduled shifts and hotel-related functions.

*Adhere to dress code and grooming policies.

*Actively solicit guest feedback.

Benefit Conditions:

1. waiting period may apply

covid-19 precaution(s):

1. personal protective equipment provided or required
2. plastic shield at work stations
3. temperature screenings
4. social distancing guidelines in place
5. sanitizing, disinfecting, or cleaning procedures in place

hours per week:

1. 30-40

this job is:

1. a job for which military experienced candidates are encouraged to apply
2. open to applicants who do not have a high school diploma/ged
3. a "fair chance" job (you or the employer follow fair chance hiring practices when performing background checks)
4. a good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
5. a job for which all ages, including older job seekers, are encouraged to apply
6. open to applicants who do not have a college diploma

work remotely

1. no

job types: full-time, part-time

pay: $10.00 - $12.00 per hour

schedule:

1. day shift
2. holidays
3. night shift
4. weekend availability

covid-19 considerations:Clients are encouraged to wear a mask but it is not required. The hotel has hand sanitizing stations located throughout the building.

Education:

1. High school or equivalent (Preferred)

Experience:

1. Hotel Experience: 1 year (Preferred)
2. Front Desk: 1 year (Preferred)
3. IHG / Opera PMS: 1 year (Preferred)

Shift availability:

1. Day Shift (Preferred)
2. Night Shift (Preferred)

Work Location: One location