What are the responsibilities and job description for the Front Desk Supervisor position at Holiday Inn Express in FISHKILL, NY?
Overview:
Opportunity: Front Desk Supervisor
Supervise front desk operations in accordance with established guest service, quality, and sustainability standards.
Potential Career Path
Front Office Manager –Operations Manager
Essential Job Functions
- Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and are consistent with HIEX core values.
- Manily Working 3-11 PM
- Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Participate in lobby ambassadors and other activities related to interacting with guests on an individual level, thus creating a relationship and culture that will result in repeat stays.
- Oversee front office and Housekeeping operations in the absence of the General Manager.
- Perform bookkeeping activities such as balancing accounts and conducting audits.
- Make and confirm reservations.
- Promote Holiday Inn Express Hospitality and brand-specific marketing programs.
- Greet guests immediately upon arrival; register and assign guests to hotel rooms.
- Provide welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate.
- Compute bills, collect payments, handle cash, and make changes for guests.
- Close out guest accounts at the time of checkout. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
- Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
- Communicate with Housekeeping Department and Maintenance personnel to make sure all the necessary items are being addressed.
- Ensure hotel entrance, reception, and other public areas are properly maintained in regard to cleanliness and appearance.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards.
- Perform all other duties as assigned by management.
Position Requirements
- Associate’s or Bachelor’s degree preferred.
- 1 to 3 years of related experience.
Work Environment and Context
- Work schedule varies and may include working on all shifts, holidays, and weekends.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It.
Ram Hospitality Inc is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- On call
- Weekend availability
Education:
- Associate (Preferred)
Experience:
- Front desk: 1 year (Required)
- Hotel experience: 1 year (Required)
- Customer service: 1 year (Required)
Work Location: In person
Salary : $20