What are the responsibilities and job description for the Front Desk Agent position at Holiday Inn Express Fairfax?
Join Our Hotel Team!
We are looking for a friendly, professional, and dependable Front Desk Agent to join our hotel team. The ideal candidate enjoys helping guests, providing excellent customer service, and creating a welcoming experience from check-in to check-out.
Responsibilities
- Welcome and assist guests with a warm, professional attitude
- Check guests in and out efficiently and accurately
- Handle reservations, room assignments, payments, and guest requests
- Answer phone calls, emails, and guest inquiries
- Provide information about hotel services and local attractions
- Address guest concerns and resolve issues professionally
- Maintain accurate guest records and follow hotel procedures
- Communicate effectively with housekeeping and other departments
- Maintain a clean, organized, and professional front desk area
- Follow hotel safety, security, and customer-service standards
Qualifications
- Previous hotel or customer-service experience preferred
- Excellent communication and interpersonal skills
- Professional appearance and positive attitude
- Ability to multitask and remain calm in a fast-paced environment
- Basic computer skills
- Strong attention to detail and reliability
- Ability to work flexible hours, including weekends and holidays
- Bilingual skills are a plus
What We Offer
- Competitive pay
- Flexible scheduling
- Employee hotel discounts
- Opportunity for growth and advancement
- Supportive team environment
Position: Front Desk Agent Job Type: Full-time / Part-time Schedule: Must be available for weekends and holidays as needed Experience: Hotel or customer-service experience preferred
Salary : $14 - $17