What are the responsibilities and job description for the General Manager position at Holiday Inn Express & Event Center?
Job Description
Slowey Management is looking for a dynamic and motivated General Manager to manage our Holiday Inn Express & Suites in Yankton, SD. As General Manager, you will be responsible for providing an outstanding guest experience, leading, and developing your team members, overseeing all aspects of BOH and FOH operations, creating and maintaining a unique guest experience, executing on brand standards, and building awareness of hotel and brand in the local community.
Primary Responsibilities:
Leadership
- Acts as an ambassador for the vision, the brand, and the direction of IHG
- Achieves company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment and culture
- Leads and directs all team members with an emphasis on ongoing training and development
- Leads and directs department managers in the attainment of company goals and objective
- Oversees the hiring process to ensure the selection of the best quality team members
- Ability to build a skilled successful team that works toward guest satisfaction and other established goals.
Operations
- Ensures the highest level of guest satisfaction is executed by all team members
- Develop, implement, and monitor team member succession planning to ensure future bench strength
- Promptly resolves all customer concerns or issues
- Develop programs & initiatives to increase team engagement that are aligned with the service philosophy
- Administers prompt, fair, and consistent corrective action for all violations of company policies, rules and procedures
- Performs all activities as the business deems necessary
Finance/Administration
- Provides control and ongoing analysis of sales, labor, food costs and other operating expenses
- Supervises and conducts physical inventory and troubleshoots discrepancies and variances
- Utilizes sales and cost data analysis to make and implement strategic operational decisions
- Analyze financials to drive revenues, future profitability, and maximum return on investment. Use distribution channels and technology platforms to drive revenue and maximize market share.
- Fully understands and complies with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the hotel, breakfast bar, pool, employees, and guests
Sales
- Develop and execute strategies to drive business in new and existing markets
- Analyze sales figures and devise market strategies and revenue management strategies.
- Handle all corporate and groups sells.
Preferred Qualifications
- Minimum 2 years in the hospitality industry
- Proven performance in leadership of more than 40 people
- Strong organizational skills
- Proven ability to hire, train, and develop staff
- Ability to motivate team members and oversee floor operations in a high-volume atmosphere
- Possess exceptional customer service skills with a guest-focused mindset
- Ability to work a flexible schedule including nights, weekends, and some holidays
- ServSafe Certification is preferred
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- 401(k) matching
- Employee discount
- Paid time off
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel management: 1 year (Preferred)
- Hospitality: 5 years (Preferred)
Work Location: In person
Salary : $50,000 - $60,000