What are the responsibilities and job description for the Front Desk Agent position at Holiday Inn Express East Syracuse?
Front Desk Associate (Guest Services Representative)
Holiday Inn Express & Suites DeWitt – Syracuse Area
Be the First Smile Guests See.
Every great stay starts with a great welcome.
We're looking for a friendly, dependable, and energetic Front Desk Associate to join our team. As the face of the hotel, you'll play a key role in creating memorable guest experiences from the moment guests walk through our doors until the time they check out.
Whether you're helping a weary traveler after a long day on the road, recommending local attractions, or simply greeting someone with a smile, you'll have the opportunity to make a difference every shift.
What You'll DoGuest Service
- Welcome guests with warmth, professionalism, and enthusiasm
- Check guests in and out efficiently and accurately
- Answer questions about the hotel and local area attractions
- Respond to guest requests and resolve concerns promptly
- Handle phone calls, reservations, and general inquiries
Hotel Operations
- Process payments and maintain accurate cash handling procedures
- Coordinate with housekeeping and maintenance teams regarding guest needs
- Assist with room assignments and inventory management
- Maintain accurate guest records and reservation information
- Ensure lobby and front desk areas remain clean, organized, and welcoming
Teamwork
- Work closely with all departments to deliver exceptional guest experiences
- Support teammates during busy periods
- Help maintain a positive and professional workplace culture
What We're Looking For
- Outstanding customer service skills
- Positive attitude and professional appearance
- Strong communication and problem-solving abilities
- Ability to multitask in a fast-paced environment
- Reliable attendance and punctuality
- Basic computer skills
- Previous hotel, retail, restaurant, or customer service experience is preferred, but not required
Why Join Our Team?
- Competitive pay
- Flexible scheduling
- Employee hotel discounts worldwide
- Paid training
- Advancement opportunities within the company
- Fun, supportive team environment
- Opportunity to meet people from around the world
Physical Requirements
- Ability to stand for extended periods
- Ability to occasionally lift up to 25 pounds
- Ability to work evenings, weekends, and holidays as needed
The Ideal Candidate
You're someone who enjoys helping people. You stay calm under pressure, enjoy solving problems, and understand that a simple smile can turn someone's entire day around.
Hospitality experience is great, but personality, reliability, and a willingness to learn are what matter most.
Indeed Attention Grabber
"Every guest has a story. Your smile might be the first chapter of theirs." ✨
Join our team and help create experiences that keep guests coming back. We look forward to meeting you!
Pay: $17.00 - $18.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $17 - $19