What are the responsibilities and job description for the Front Desk Associate position at Holiday inn Express Downtown Columbus?
Schedule:
- Looking for open availabiltiy, including night shifts.
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accuracy of information and providing necessary assistance
- Answer phone calls and respond to guest inquiries, providing information about the hotel, amenities, and local attractions
- Handle guest requests and complaints promptly and effectively, escalating issues as necessary
- Maintain a clean and organized front desk area
- Assist with administrative tasks such as filing, data entry, and reservation management
- Collaborate with other hotel departments to ensure guest satisfaction
Qualifications:
- Previous experience in hotel management or customer service is preferred
- Knowledge of hospitality industry practices and procedures
- Strong communication skills, both verbal and written
- Proficiency in using front desk software systems and phone systems
- Multilingual abilities are a plus
- Ability to handle cash transactions accurately and responsibly
- Excellent organizational skills with attention to detail
We offer competitive pay and benefits packages for our employees.
If you are a highly motivated individual with a passion for providing exceptional customer service, we would love to hear from you. Apply now to join our team as a Front Desk Agent!
Job Type: Full-time
Pay: $14.00 - $16.00 per hour
Ability to Commute:
- Columbus, OH 43215 (Required)
Ability to Relocate:
- Columbus, OH 43215: Relocate before starting work (Required)
Work Location: In person
Salary : $14 - $16