What are the responsibilities and job description for the Dual Director of Sales / Operation Manager position at Holiday Inn Express / Candlewood Suites Dixon?
Job Title: Dual Director of Sales / Operations Manager
Location: Holiday Inn Express & Candlewood Suites (Dual Brand)
Reports To: General Manager
Position Summary:
We are looking for a results-driven, hands-on Director of Sales / Operations Manager to lead all sales efforts at our properties. This role is critical in driving top-line revenue through proactive sales strategies, strong brand knowledge, and exceptional relationship-building. The Director of Sales will manage all aspects of the sales process, including business development, client relationship management, revenue forecasting, and collaboration with brand and corporate teams.
Key Responsibilities:
- Develop and implement the hotel’s annual sales plan to meet or exceed revenue goals.
- Actively prospect, qualify, and close new group, corporate, government, and transient business.
- Maintain strong relationships with existing clients and identify opportunities for growth and repeat business.
- Conduct site visits, attend trade shows, and represent the hotel at networking events.
- Prepare weekly, monthly, and quarterly reports on sales performance, pipeline, and booking pace.
- Collaborate with the Revenue and Marketing teams to align pricing, promotions, and digital campaigns.
- Monitor market trends and competitive set performance; adjust strategy as needed.
- Utilize brand-specific sales tools (Hilton, Marriott, IHG) to enhance performance and stay in compliance with brand standards.
- Lead and develop any on-property sales coordinators or managers, fostering a high-performance culture.
- Maintain accurate records and documentation in the hotel's CRM system (e.g., Delphi, CI/TY, or brand-specific platforms).
Qualifications:
- 3 years of hotel sales experience, preferably with branded properties (Hilton, Marriott, IHG).
- Strong knowledge of corporate, group, and transient segments.
- Excellent presentation, negotiation, and interpersonal skills.
- Strong organizational and time management skills with attention to detail.
- Proficiency in sales software and systems, as well as Microsoft Office Suite.
- Ability to work a flexible schedule including occasional evenings or weekends for events or client needs.
Ideal Candidate:
- Self-motivated and confident in building relationships with a diverse client base.
- Strategic thinker with a proactive sales approach and a passion for hospitality.
- Comfortable working independently while collaborating cross-functionally with the broader hotel team.
- Committed to representing the brand and property with professionalism and energy.
Pay: $45,000.00 - $50,000.00 per year
Benefits:
- Employee discount
- Paid time off
Work Location: In person
Salary : $45,000 - $50,000