What are the responsibilities and job description for the Front Desk Agent position at Holiday Inn Express Biddeford ME?
Job Summary
Holiday Inn Express is seeking a friendly, professional, and customer-focused Front Desk Agent to join our team. The Front Desk Agent is responsible for providing exceptional guest service, handling check-ins and check-outs, answering guest inquiries, and ensuring a positive experience for all hotel guests.
Key Responsibilities
- Welcome guests and provide outstanding customer service.
- Process guest check-ins and check-outs efficiently and accurately.
- Answer phone calls and respond to guest inquiries, requests, and concerns.
- Manage reservations, room assignments, and billing transactions.
- Maintain accurate guest records and hotel information.
- Handle cash, credit card transactions, and daily balancing procedures.
- Coordinate with housekeeping and maintenance departments to ensure guest satisfaction.
- Resolve guest complaints professionally and promptly.
- Maintain a clean, organized, and professional front desk area.
- Follow all hotel policies, procedures, and safety standards.
Qualifications
- High school diploma or equivalent required.
- Previous hotel, hospitality, customer service, or front desk experience preferred but not required.
- Strong communication and interpersonal skills.
- Ability to multitask in a fast-paced environment.
- Basic computer skills and familiarity with hotel management systems is a plus.
- Ability to work flexible schedules, including evenings, weekends, and holidays.
- Professional appearance and positive attitude.
Physical Requirements
- Ability to stand for extended periods.
- Ability to lift up to 25 pounds occasionally.
- Ability to move throughout the property as needed.
Benefits
- Employee discounts on hotel stays
- Opportunities for career advancement
- Flexible scheduling
- Supportive team environment
Schedule
- Full-time and Part-time opportunities available
- Day, evening, weekend, and holiday shifts may be required
Pay: From $18.00 per hour
Expected hours: 40.0 per week
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
Salary : $18