What are the responsibilities and job description for the Hotel Front Office Manager position at Holiday Inn Express Bensalem?
Holiday Inn Express Bensalem is looking for Full-Time Front Office Manager.
Responsibilities Include:
- Ensure the Front Office team delivers great service, professional attention and personal recognition
- Ensure the front office team is properly trained in all aspects of the job, as well as their required training completed in a timely manner
- Ensure guests are greeted upon arrival and make time to engage with guests. Respond appropriately to guest interactions, solicit feedback and build relationships to drive continuous improvement in guest satisfaction
- Review and respond to all guest reviews on a daily basis to discover any necessary trainings
- Receive guest complaints and ensure corrective action is taken to achieve complete guest satisfaction and necessary departments are notified of the issues
- Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies
- Perform other duties as assigned by Management
Details:
- Flexible schedule, including nights, weekends and/or holidays
- Frequent standing, particularly for sustained periods of time at the front desk
- Must be able to bend, squat, stand, sit and occasionally lift 20-25 pounds.
- Handling objects, products, guest luggage and computer equipment
- Basic computer skills to operate various property management, reservations systems (HotelKey), accounting systems (M3), etc.
Must be able to pass a pre-employment DRUG TEST and BACKGROUND CHECK.
This position participates in our BONUS program after the probationary period.
Please send resume or stop in to fill out an application for the position of FRONT OFFICE MANAGER at Holiday Inn Express, 1329 Bristol Pike, Bensalem, PA 19020. No phone calls, please.
Job Type: Full-time
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
Work Location: In person
Benefits:
Employee discounts, Annual leave, Free lunch or snacks