Front Desk Agent All Shift

Holiday Inn Express Front Desk

Job Summary

As a Front Desk Associate, you will be the primary point of contact for guests of the Holiday Inn Express at The Stadiums- make reservations, check-in and out of the hotel, inquire about local services and attractions, seek resolution to issues and challenges and make in house purchases. You will perform daily tasks that ensure we take a proactive approach to meet the needs of our guests, recognize our IHG Rewards Club members, and practice sound financial management and daily audits. You will use your social skills and abilities to create a friendly and welcoming hotel environment that makes a positive impression on our guests and will check for satisfaction and resolve points of dissatisfaction so that our guests will want to return again and again.

Responsibilities and Duties

- Answering phone inquires

- Making new reservations and assisting with changes to existing reservations

- Checking in and Checkouts of hotel guests

- Performing problem resolution for hotel guest

- Answering guest inquiries about local attractions, shopping, restaurants, etc.

- Performing tasks using the hotel's property management system

- Handling cash transactions and performing cash drops

- Enrolling guests in IHG Rewards Club

- Recognizing existing club members and ensuring their preferences are met

- Using verbal and non-verbal communication to help guests feel welcome and recognized

- Checking for guest satisfaction throughout their stay

- Performing job tasks outlined in the job checklist in a timely manner

- Completing training requirements in a timely manner

- Attending hotel and departmental meetings

- Performing other job-related tasks as requested by management

Qualifications and Skills

For best consideration, a candidate would present themselves in a professional manner, demonstrate strong verbal and nonverbal communication skills, have a positive solutions-based attitude, and have an ability to site-specific examples where they demonstrated job-related skills in previous work situations.

While not strictly required the following would be preferred for consideration: previous front desk experience, previous IHG experience, previous Opera PMS experience, previous hospitality industry experience, previous customer service experience, and previous cash handling experience.

Timeliness, reliability, professionalism, ability to work well in a team environment, problem-solving ability, ability to multitask, ability to communicate effectively, ability to demonstrate basic computer skills, ability to work independently, ability to make sound decisions are all essential to the job and may require previous employer references and demonstration at the time of interview. We may perform a background check as a condition of employment. EOE employer.

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Benefits:

• Employee discount
• Paid time off

Experience:

• Hotel experience: 1 year (Required)

Work Location: In person

Salary : $16 - $17