What are the responsibilities and job description for the Front Desk Agent position at Holiday Inn Express Atlanta West- Theme Park Area?
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Requirements
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Experience with hotel reservations software, like Opera PMS
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
Job Type: Full-time
Pay: $15.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Referral program
- Vision insurance
Education:
- High school or equivalent (Required)
Experience:
- Front Desk: 1 year (Preferred)
- Customer service: 1 year (Required)
- Opera: 1 year (Required)
- Hotel Experience: 1 year (Required)
Language:
- English (Required)
Shift availability:
- Night Shift (Required)
- Day Shift (Required)
Work Location: In person
Salary : $15