Night Auditor/Front Desk Clerk

Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment.

Duties

• Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression.
• Manage check-in and check-out processes efficiently, utilizing hotel management software and phone systems.
• Provide information about hotel amenities, services, and local attractions to enhance guest experiences.
• Handle guest inquiries and resolve issues promptly to ensure satisfaction.
• Maintain accurate records of guest information and reservations.
• Collaborate with housekeeping and maintenance teams to ensure rooms are ready for incoming guests.
• Process payments and manage billing inquiries with accuracy.
• Uphold hotel policies and procedures while maintaining confidentiality of guest information.

Experience

• Previous experience in a front desk or guest services role within the hospitality industry is preferred.
• Strong customer service skills with the ability to communicate effectively in person and over the phone.
• Proficiency in phone etiquette and familiarity with hotel management systems is an advantage.
• Multilingual or bilingual abilities are highly desirable to accommodate diverse guests.
• A passion for hospitality and a commitment to providing excellent service in a resort or hotel setting is essential.

Join our team as a Front Desk Agent where you can contribute to creating memorable experiences for our guests while developing your career in the hospitality industry!

Job Types: Full-time, Part-time

Pay: From $13.00 per hour

Benefits:

• Employee discount

Work Location: In person

Salary : $13