Hotel Guest Service Representative - PM shift

THIND SOLUTIONS MANAGEMENT, INC.24888 I-45 NORTHSPRING, TX 77386

TEL: (281) 681-8088; FAX: (281) 681-8168JOB DESCRIPTION Title: Front Desk AgentDepartment: Administrative & GeneralReports To: General ManagerStatus: Exempt

JOB SUMMARY The Front Desk Agent is focused on providing efficient service and creating memorable experiences by making emotional connections with all of our guests. In this position, you will have a direct impact on the overall experience of our hotel guests and be responsible for ensuring 100% satisfaction from the moment guests arrive at the hotel until they check out. The successful candidate must have a friendly and welcoming attitude with everyone. The Front Desk Agent will be responsible for welcoming our guests and accurately verifying all information during the check in process and following up during check out. Another important responsibility is to promote and provide outstanding recognition and benefits to all of our Starwood Preferred Guests. In this role, accuracy and accountability of payment verification, process of deposits, check cashing and exchange of currency is essential. Responsibilities will also include assisting guests with safety deposit boxes and posting miscellaneous charges. This is the ideal position for someone who has a passion for guest service, values problem resolution, and enjoys working in a fast paced environment.

QUALIFICATION STANDARDS Education & Experience

• High School or equivalent education
• Previous hotel front desk/OPERA experience preferred

Physical Requirements

• Ability to stand during entire shift
• Must have excellent phone etiquette and customer service skills
• English communication skills, proficiency in multiple languages preferred

DUTIES & FUNCTIONS Essential

• Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner.
• Maintain regular attendance in compliance with Thind Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include compliance with

Thind Hospitality’s dress code and wearing a name tag when working (per brand standards)

• Comply and ensure adherence to Thind Hospitality standards and regulations to encourage safe and efficient hotel operations.

I HAVE READ AND UNDERSTAND THE JOB DESCRIPTION AS STATED ABOVE AND ACCEPT THAT ANY OF THETASKS MAY BE MODIFIED OR CHANGED. I ACCEPT RESPONSIBILITY FOR KNOWING THE MODIFICATIONSAND/OR CHANGES IN THIS JOB DESCRIPTION. I CAN PERFORM THE ESSENTIAL FUNCTIONALS OF THE JOBLISTED ABOVE, WITH OR WITHOUT REASONABLE ACCOMMODATION.

________________________________ ________________________________Employee Signature Date

________________________________ ________________________________Supervisor Signature Date

Job Types: Full-time, Part-time

Pay: $11.00 - $13.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person

Salary : $11 - $13