What are the responsibilities and job description for the Hotel General Manager position at Holiday Inn Express and Suites?
Job Summary
We are seeking an energetic and highly skilled Hotel General Manager to lead our dynamic hospitality team. In this pivotal role, you will oversee all aspects of hotel operations, ensuring exceptional guest experiences while driving revenue growth and operational excellence. Your leadership will foster a welcoming environment that aligns with our commitment to outstanding service standards and team development. This position offers an exciting opportunity for a motivated professional to shape the future of our hotel and elevate guest satisfaction to new heights.
Responsibilities
- Oversee daily hotel operations, including front desk, housekeeping, food & beverage, and maintenance departments, ensuring seamless coordination and efficiency.
- Supervise and manage hospitality teams, providing clear direction, coaching, and performance feedback to foster a motivated and high-performing workforce.
- Implement and uphold hotel guest service standards to deliver exceptional guest experiences that exceed expectations.
- Manage hospitality operations budgets, including revenue management, cost control, and financial planning to maximize profitability.
- Utilize property management systems (PMS) and hospitality reservation systems to optimize booking processes, guest data management, and operational workflows.
- Lead revenue management strategies by analyzing market trends, adjusting pricing, and implementing promotional initiatives to boost occupancy rates.
- Maintain strong guest relations through proactive communication, resolving issues promptly and ensuring customer satisfaction at all touchpoints.
- Oversee human resources functions such as hiring, training, staff scheduling, and ensuring compliance with employment laws.
- Monitor hotel safety protocols, property maintenance schedules, and ensure adherence to health regulations for a secure environment.
- Collaborate with sales and marketing teams to develop initiatives that increase visibility and attract new guests while retaining loyal customers.
Pay: $52,052.22 - $62,686.55 per year
Benefits:
- Employee discount
- Paid time off
Work Location: In person
Salary : $52,052 - $62,687