What are the responsibilities and job description for the Front Office Manager position at Holiday Inn Express and Suites?
Job Overview
We are seeking a dedicated and friendly Front Office Manager to join our team in providing exceptional guest services at our hotel/resort. The ideal candidate will possess strong communication skills, a passion for hospitality, and the ability to create a welcoming atmosphere for all guests. As the first point of contact, you will play a crucial role in ensuring guest satisfaction and maintaining the high standards of our establishment.
Responsibilities
- Greet and check-in guests upon arrival, ensuring a smooth and efficient process.
- Manage reservations, including modifications and cancellations, using hotel management software.
- Provide information about hotel amenities, local attractions, and services available to guests.
- Handle guest inquiries and resolve any issues or complaints in a professional manner.
- Conduct night audits as required, ensuring all financial transactions are accurate.
- Maintain cleanliness and organization of the front desk area.
- Operate phone systems to answer calls promptly and direct them to the appropriate departments.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for occupancy.
Requirements
- Assist staff with their job functions to ensure optimum service to guest.
- Review all information pertinent to the days business.
- Ensure staff is using all of IHG Brand Standards.
- Must be actively involved in ongoing technical and personal service training on a daily basis.
- Monitor the check-in/check-out process, ensuring agreement to hotel standards, anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently.
- Handle all guest complaints in a polite and professional manner.
- Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations.
- Previous experience in guest services or hospitality management is preferred.
- Strong phone etiquette skills with the ability to communicate effectively with guests.
- Multilingual abilities are a plus, enhancing communication with diverse clientele.
- Familiarity with hotel operations, including night audit processes.
- Excellent interpersonal skills with a focus on guest relations and satisfaction.
- Ability to work flexible hours, including evenings and weekends as needed.
- Proficiency in using phone systems and hotel management software is advantageous.
Join us in creating memorable experiences for our guests while advancing your career in the hospitality industry!
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Holidays
- Morning shift
- Night shift
Ability to Commute:
- Overland Park, KS 66221 (Required)
Ability to Relocate:
- Overland Park, KS 66221: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $17
