What are the responsibilities and job description for the Front Desk Manager (Please apply in person only) position at Holiday Inn Express and Suites?
We are looking for a Front Desk Manager to manage our reception area and front desk department. You will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome. You will also coordinate all front desk activities, including calls, reservations and guests services.
As a Front Desk Manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. Our ideal candidate can deal efficiently with complaints and has a solid customer service approach.
Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers.
Responsibilities
- Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets)
- Train, supervise and support front desk agents and other employees as needed
- Schedule shifts and fill in if needed
- Ensure timely and accurate customer service
- Handle complaints and specific customers requests
- Troubleshoot emergencies
- Monitor stock and order office supplies
- Ensure proper mail distribution
- Ensure company’s policies and security requirements are met
Requirements
- Proven work experience as a Hotel Front Desk Manager
- Hands on experience with office machines (e.g. fax machines and printers)
- Thorough knowledge of customer service, office management and basic bookkeeping procedures
- Proficiency in English (oral and written)
- Solid knowledge of MS Office, particularly Excel and Word
- Knowledge of Opera PMS software is preferred
- Excellent communication and people skills
- Good organizational and multitasking abilities
- Problem-solving skills
Job Type: Full-time
Job Type: Full-time
Pay: $12.00 - $14.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- On call
- Weekends as needed
Application Question(s):
- Do you have experience with Opera PMS?
Location:
- Lake Charles, LA 70601 (Required)
Ability to Commute:
- Lake Charles, LA 70601 (Required)
Work Location: In person
Salary : $12 - $14
