What are the responsibilities and job description for the Front Desk Agent position at Holiday Inn Express and Suites wichita south?
Overview
We are seeking a friendly, professional Front Desk Agent to join our hospitality team. The ideal candidate will be responsible for providing exceptional guest services, managing reservations, and ensuring a smooth check-in and check-out process. This role requires excellent communication skills, a welcoming demeanor, and the ability to handle multiple tasks efficiently in a fast-paced environment. Prior hotel or resort experience is preferred, along with strong customer service and hospitality management skills. Bilingual abilities and multilingual proficiency are highly valued to serve our diverse guest base effectively.
Duties
- Greet guests warmly upon arrival and assist with check-in/check-out procedures
- Manage reservations, cancellations, and room assignments using multi-line phone systems
- Provide information about hotel amenities, services, and local attractions to guests
- Handle guest inquiries and resolve issues promptly to ensure guest satisfaction
- Maintain accurate guest records and billing information
- Coordinate with housekeeping and maintenance teams to ensure guest rooms are ready and well-maintained
- Uphold phone etiquette standards when communicating via phone or email
- Assist with night audit procedures as needed during overnight shifts
- Promote guest relations by offering personalized service and addressing special requests or needs
Experience
- Previous experience in hospitality management, hotel management, or front desk operations preferred
- Strong customer service background with excellent communication skills
- Bilingual or multilingual proficiency is a plus to better serve diverse guests
- Familiarity with hotel management software and multi-line phone systems preferred
- Knowledge of resort operations and guest relations strategies is advantageous
- Experience handling night audit procedures is beneficial but not required
- Ability to work flexible hours, including evenings or overnight shifts if necessary
Join our team to deliver outstanding guest experiences in a dynamic hospitality environment. We value professionalism, hospitality expertise, and a passion for creating memorable stays for our guests.
Job Types: Full-time, Part-time
Pay: $12.00 - $13.00 per hour
Expected hours: 30 – 40 per week
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $12 - $13