What are the responsibilities and job description for the Hotel Front Desk Clerk position at Holiday Inn Express and Suites in American Fork?
Now Hiring: Front Desk Associate – Join Our Team at an IHG Hotel!
Are you someone who enjoys connecting with people, solving problems on the spot, and creating a welcoming environment? Step into a role where every interaction matters. We’re seeking a dependable, service-driven Front Desk Associate to join our team at an IHG Hotels & Resorts property, where delivering exceptional guest experiences is at the heart of everything we do.
About the Role
As a Front Desk Associate, you are the face of the hotel—the first smile guests see when they arrive and the lasting impression they take with them when they leave. This role goes beyond check-ins and check-outs; it’s about creating a seamless, personalized, and memorable stay for every guest.
You’ll work in a fast-paced, team-oriented environment where attention to detail, professionalism, and genuine hospitality make all the difference.
Key Responsibilities
Guest Experience & Service Excellence
- Greet every guest warmly and professionally, creating an immediate sense of welcome
- Handle check-ins and check-outs efficiently while ensuring accuracy and attention to guest preferences
- Anticipate guest needs and proactively offer assistance, recommendations, and solutions
- Resolve guest concerns promptly, calmly, and effectively, ensuring satisfaction and loyalty
Front Desk Operations
- Manage reservations, room assignments, and special requests using hotel systems
- Maintain up-to-date knowledge of room availability, rates, and hotel policies
- Accurately process payments, verify billing details, and handle cash/credit transactions
- Ensure all required documentation and records are completed and organized
Communication & Coordination
- Collaborate closely with housekeeping, maintenance, and management to ensure rooms are ready and guest needs are met
- Communicate important guest information, requests, and issues across departments
- Provide clear and helpful information about hotel amenities, services, and local attractions
Professional Presence
- Maintain a polished, professional appearance and demeanor at all times
- Uphold brand standards and represent the values of IHG in every interaction
- Contribute to a positive team environment by supporting coworkers during busy periods
Qualifications & Skills
Required:
- Strong interpersonal and communication skills with a guest-first mindset
- Ability to multitask and remain organized in a fast-paced environment
- Basic computer proficiency and comfort learning new systems
- Reliability, punctuality, and a strong sense of responsibility
Preferred:
- Previous experience in hospitality, customer service, or retail
- Familiarity with hotel property management systems
- Experience handling cash and financial transactions
What Success Looks Like in This Role
- Guests feel genuinely welcomed, valued, and cared for
- Issues are handled efficiently with professionalism and empathy
- Daily operations run smoothly with minimal errors or delays
- Team members can rely on you for support and collaboration
Why Join an IHG Property?
When you join an IHG hotel, you become part of a globally recognized hospitality network known for its commitment to people and service. You’ll gain valuable experience, build transferable skills, and have opportunities to grow within a respected brand.
Perks include:
- Travel discounts at IHG properties worldwide
- Ongoing training and development opportunities
- A supportive, team-oriented workplace culture
- Opportunities for advancement within the company
Apply Today
If you’re ready to bring energy, professionalism, and genuine hospitality to every guest interaction, we’d love to meet you.
Start your journey in hospitality and become an essential part of the guest experience at IHG.
Pay: $14.00 - $15.00 per hour
Benefits:
- Employee discount
Work Location: In person
Salary : $14 - $15