What are the responsibilities and job description for the Front Desk Agent position at Holiday Inn Express and Suites - Havelock?
```Duties```
- Greet and check-in guests in a friendly and professional manner
- Provide excellent customer service by answering guest inquiries and resolving any issues or complaints
- Assist guests with check-out process and ensure accuracy of billing
- Handle cash and credit card transactions accurately and efficiently
- Maintain a clean and organized front desk area
- Assist with reservations and room assignments
- Coordinate with housekeeping and laundry staff to ensure timely room readiness
- Provide information about hotel facilities, services, and local attractions
- Assist with administrative tasks such as filing, data entry, and answering phone calls
```Requirements```
- We are looking for outgoing personalities that are upbeat, personable, and conversational.
- Ability to work flexible hours, including nights, weekends (mandatory for this job posting), and holidays.
- Technologically savvy preferred. Front Desk is 90% virtually based.
- Previous experience in hospitality or a similar role preferred
- Knowledge of hotel management systems and phone systems are a plus
- Excellent communication skills, both verbal and written
- Bilingual/multilingual skills are a plus
- Attention to detail and ability to handle multiple tasks simultaneously
- Capable of staying on your feet for up to 8 hours at a time.
We offer competitive pay, opportunities for career advancement, and a positive work environment. If you have a passion for hospitality, enjoy interacting with guests, and thrive in a fast-paced environment, we would love to hear from you.
Please note that only qualified candidates will be contacted for an interview.
Job Types: Full-time, Part-time
Expected hours: 16 – 32 per week
Benefits:
- Employee discount
- Flexible schedule
Ability to Commute:
- Havelock, NC 28532 (Required)
Ability to Relocate:
- Havelock, NC 28532: Relocate before starting work (Required)
Work Location: In person