What are the responsibilities and job description for the Front Desk Agent/Night Auditor position at Holiday Inn Express and Suites Gulf Breeze?
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a welcoming atmosphere. This position requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently while ensuring guest satisfaction.
- Handle phone inquiries, reservations, and provide information about hotel services and amenities.
- Maintain accurate records of guest information, including special requests and preferences.
- Assist with night audit duties as required, ensuring all financial transactions are processed accurately.
- Address guest concerns or complaints promptly and professionally to ensure a positive experience.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for new arrivals.
- Promote hotel services, events, and local attractions to enhance guest experiences.
Skills
- Proven experience in front desk operations or similar roles within the hospitality industry is preferred.
- Proficiency in using phone systems and hotel management software is an asset.
- Strong customer service skills with a focus on guest relations and satisfaction.
- Ability to communicate effectively in multiple languages is a plus (multilingual candidates encouraged to apply).
- Knowledge of hospitality management principles and practices is beneficial.
- Excellent phone etiquette with the ability to handle inquiries professionally.
- Strong organizational skills with attention to detail in managing reservations and guest requests.
Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests!
Job Type: Full-time
Pay: $15.00 - $16.25 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible spending account
- Free parking
- Life insurance
- Vision insurance
Work Location: In person
Benefits:
Employee Discounts, Job Training, Vacation & Paid Time OffSalary : $15 - $16