What are the responsibilities and job description for the Hotel Front Desk position at Holiday Inn Express and Suites Everett?
Holiday Inn Express & Suites Everett/Lynwood is currently seeking friendly individuals who want to provide excellent guest service.
We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients’ complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments
Skills
Work experience as a Hotel Front Desk Agent
Experience with hotel reservations software
Customer service attitude
Excellent communication and organizational skills
Degree in hotel management is a plus
Job Types: Full-time, Part-time
Pay: $19.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Education:
- Bachelor's (Preferred)
Experience:
- Hotel front desk : 1 year (Preferred)
License/Certification:
- CPR Certification (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Ability to Commute:
- Everett, WA 98204 (Required)
Ability to Relocate:
- Everett, WA 98204: Relocate before starting work (Required)
Work Location: In person
Salary : $19