What are the responsibilities and job description for the Front Desk Agent position at Holiday Inn Express Allentown West?
Overview:
We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and provide exceptional customer service. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you.
Responsibilities:
- Greet guests and provide them with a warm welcome
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Assist guests with reservations, changes, and cancellations
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints or concerns with patience and professionalism
- Process payments and maintain accurate records
- Collaborate with other hotel departments to ensure guest satisfaction
- Maintain a clean and organized front desk area
Skills:
- Previous experience in a front desk or customer service role preferred
- Knowledge of phone systems and office equipment
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to multitask and prioritize tasks effectively
- Familiarity with hotel operations and guest services
- Proficiency in hospitality management software is a plus
- Fluency in multiple languages is an asset
Join our team of dedicated professionals who are committed to providing exceptional guest experiences. We offer competitive pay, opportunities for career advancement, and a supportive work environment. Apply today to become part of our dynamic team as a Front Desk Agent.
Job Types: Full-time, Part-time
Pay: From $15.50 per hour
Benefits:
- Employee discount
- Flexible schedule
- Health insurance
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Allentown, PA 18104 (Required)
Work Location: In person
Salary : $16