Night Auditor

Department: Front Office

Reports To: Front Office Manager / General Manager

Job Summary:

The Night Auditor is responsible for overseeing the front office operations during the overnight shift, typically from late evening to early morning. This critical role ensures the smooth closing of the business day, balancing all daily financial transactions, and preparing for the next day's operations. The Night Auditor also serves as the primary point of contact for guests during the night, providing exceptional customer service, handling late check-ins and early check-outs, and addressing any guest needs or emergencies. This position requires strong attention to detail, excellent customer service skills, and the ability to work independently.

Key Responsibilities & Duties:

Financial Audit & Reporting:

• Perform a thorough audit of all daily financial transactions, including room revenue, F&B charges, and other departmental revenues.
• Reconcile all accounts and identify any discrepancies, making necessary corrections.
• Prepare and distribute daily reports, including the Daily Revenue Report, management summaries, and other financial documentation.
• Process credit card transactions and ensure all payments are accurately recorded.
• Handle cash drops and maintain accurate cash handling procedures.

Front Desk Operations:

• Provide excellent customer service to all guests, ensuring a welcoming and efficient checkin/checkout experience.
• Handle guest inquiries, requests, and complaints promptly and professionally, resolving issues to guest satisfaction.
• Manage reservations, cancellations, and room assignments.
• Answer incoming calls and direct them appropriately.
• Maintain a clean and organized front desk area.

Security & Safety:

• Monitor hotel security systems and respond to any alarms or unusual activities.
• Conduct routine property walks to ensure guest safety and security.
• Serve as the emergency contact for the hotel, handling guest emergencies and coordinating with relevant authorities (e.g., medical, police) when necessary.
• Ensure all doors and access points are secured after hours.

Guest Services & Support:

• Assist guests with luggage, transportation, and local information as needed.
• Process wakeup calls accurately and on time.
• Communicate relevant guest information and operational updates to the morning shift.

Administrative & Other Duties:

• Print and organize registration cards for arrivals.
• Assist with light cleaning or preparation tasks for other departments as required.
• Maintain accurate records and logs.
• Perform other duties as assigned by the Front Office Manager or General Manager.

Qualifications:

Education: High school diploma or equivalent required. Associate's or Bachelor's degree in Hospitality Management, Accounting, or a related field preferred.

Experience: Minimum of 1-2 years of experience in a front desk or customer service role, preferably in a hotel setting. Previous night audit experience is highly desirable.

Technical Skills: Proficiency with Property Management Systems (PMS) (e.g., Opera, Fosse, OnQ) and Microsoft Office Suite (Word, Excel).

Availability: Ability to work overnight shifts, weekends, and holidays as required.

Required Skills & Competencies:

Financial Acumen: Strong understanding of basic accounting principles and ability to perform detailed financial reconciliations.

Customer Service: Exceptional interpersonal and communication skills, with a genuine desire to assist guests.

Problem-Solving: Ability to think critically and resolve issues independently and efficiently.

Attention to Detail: Meticulous approach to data entry and financial accuracy.

Communication: Excellent verbal and written communication skills.

Reliability: Punctual, dependable, and able to work independently with minimal supervision.

Composure: Ability to remain calm and effective under pressure, especially during emergencies.

Multitasking: Capable of managing multiple tasks and priorities simultaneously.

Discretion: Ability to handle sensitive guest information with confidentiality.