Hotel Night Auditor-PT Weekends

Job Summary
Join our dynamic hospitality team as a Part-Time Night Auditor on weekends, where your energy and attention to detail will ensure a smooth and welcoming overnight experience for our guests. In this vital role, you will oversee nightly financial reconciliations, guest check-ins and check-outs, and provide exceptional guest services that leave a lasting impression. Your proactive approach will help maintain the highest standards of hospitality while supporting the seamless operation of our hotel during the overnight hours. If you thrive in a fast-paced environment and enjoy delivering memorable guest experiences, this is the perfect opportunity for you to shine!

Responsibilities

• Conduct nightly audits of all hotel financial transactions, including room charges, payments, and adjustments, ensuring accuracy and completeness.
• Manage guest check-ins and check-outs efficiently while providing friendly and professional service at the front desk.
• Respond promptly to guest inquiries, requests, and complaints with a positive attitude, demonstrating excellent customer service skills.
• Maintain security protocols by monitoring CCTV surveillance, controlling access points, and ensuring safety procedures are followed throughout the property.
• Handle multi-line phone systems with professionalism, providing information and assistance to guests and staff as needed.
• Prepare detailed shift reports documenting activities, incidents, and financial reconciliations for management review.
• Support guest relations by offering local information, resolving issues swiftly, and ensuring a welcoming environment during overnight hours.

Requirements

• Proven experience in hospitality management or hotel operations, particularly in front desk or night audit roles.
• Strong customer service skills with the ability to communicate effectively in multiple languages; bilingual abilities are highly valued.
• Knowledge of hotel management systems and night audit procedures to ensure accurate financial reporting.
• Excellent phone etiquette and experience managing multi-line phone systems in a busy hotel setting.
• Demonstrated ability to handle guest relations with professionalism, patience, and enthusiasm during late-night hours.
• Hospitality industry experience preferred; familiarity with resort environments is a plus.
• Ability to work independently during overnight shifts while maintaining high standards of hospitality and security. Join us in creating memorable stays for our guests by delivering top-tier service during the quiet hours of the night! We’re dedicated to fostering an energetic environment where your skills can flourish while providing exceptional hospitality experiences around the clock.

Pay: From $17.00 per hour

Benefits:

• 401(k)
• Employee discount
• Free parking
• Health insurance
• Paid time off

Work Location: In person

Salary : $17