What are the responsibilities and job description for the Hotel Front Desk Clerk position at Holiday Inn Cleveland Clinic?
Overview
We are seeking a dedicated and friendly Hotel Front Desk Clerk to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out experience. This role requires strong communication skills, attention to detail, and a passion for hospitality. Bilingual candidates are highly encouraged to apply. This is a full-time position; Open availability is a must. Weekends and holidays will be required.
Duties
- Greet guests upon arrival with a warm and welcoming demeanor.
- Manage the check-in and check-out process efficiently, ensuring all guest information is accurate and up to date.
- Handle guest inquiries, requests, and complaints with professionalism and courtesy.
- Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively.
- Operate phone systems to manage incoming calls and provide information as needed.
- Process reservations and cancellations through hotel management software.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Maintain a clean and organized front desk area at all times.
Qualifications
- Previous experience in customer service or hospitality is preferred.
- Strong phone etiquette skills to handle calls professionally.
- Familiarity with hotel management systems is a plus.
- Excellent communication skills, both verbal and written.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Bilingual abilities are highly desirable to cater to diverse guests.
- A passion for providing exceptional guest services in a resort or hotel setting is essential.
Join us in creating memorable experiences for our guests while contributing to a positive team environment!
Pay: From $17.50 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $18