What are the responsibilities and job description for the Assistant Front Office Manager position at Holiday Inn Cincinnati Airport?
Job Overview
We are seeking a dynamic and energetic Assistant Front Office Manager to join our vibrant hospitality team. In this pivotal role, you will support the front desk operations, ensuring exceptional guest experiences from check-in to check-out. Your leadership will help foster a welcoming atmosphere, streamline reservation processes, and uphold the highest standards of customer service. If you thrive in fast-paced environments and possess a passion for hospitality management, this is your opportunity to shine! Your multilingual and bilingual skills will enhance guest communication, making every visitor feel valued and understood. Join us to lead with enthusiasm and elevate our guest relations to new heights!
Duties
- Assist the Front Office Manager in overseeing daily front desk operations, including guest check-in/check-out procedures and reservation management using property management systems (PMS) such as OPERA.
- Provide exceptional customer service by addressing guest inquiries, resolving issues promptly, and ensuring a memorable stay.
- Support the training and supervision of front desk staff, promoting excellent phone etiquette and multi-line phone system handling.
- Manage guest relations by anticipating needs, offering personalized service, and maintaining high standards of hospitality.
- Coordinate with housekeeping, maintenance, and other departments to ensure smooth hotel operations and swift resolution of guest requests or emergencies.
- Conduct night audits, reconcile accounts, and prepare reports to ensure financial accuracy and operational efficiency.
- Enforce hotel emergency procedures and safety protocols to guarantee guest and staff security at all times.
Experience
- Proven experience in hospitality management or front office operations within a hotel or resort setting.
- Strong knowledge of hotel management systems (PMS), especially OPERA or similar platforms.
- Bilingual or multilingual abilities are highly preferred to effectively communicate with diverse guests.
- Demonstrated expertise in customer service, guest relations, and problem-solving within a hospitality environment.
- Familiarity with hotel emergency procedures, night audit processes, and property management systems (PMS).
- Previous resort experience is advantageous for understanding the unique needs of leisure travelers.
- Excellent communication skills via phone and face-to-face interactions, with a professional approach to phone etiquette.
Join us as an Assistant Front Office Manager to lead our front desk team with energy, professionalism, and a passion for delivering outstanding hospitality experiences!
Pay: $17.00 - $20.00 per hour
Work Location: In person
Salary : $17 - $20