What are the responsibilities and job description for the Front Desk Agent position at Holiday Inn Casper-East?
Front Desk Agent
Holiday Inn Casper-East | Casper, WY
Holiday Inn Casper-East is looking for a friendly, dependable, and customer-focused Front Desk Agent to join our team!
As a Front Desk Agent, you will be one of the first and last people our guests interact with, helping create a welcoming and positive hotel experience from check-in to check-out.
What You'll Do
- Welcome guests and provide excellent customer service
- Check guests in and out accurately and efficiently
- Process reservations, payments, and guest accounts
- Answer phones and assist guests with questions and requests
- Provide information about hotel amenities, dining, and the Casper area
- Monitor and respond to guest requests and communications
- Use Opera and Quore to manage reservations, guest information, and daily communication
- Communicate effectively with Housekeeping, Maintenance, Food & Beverage, Sales, and Management
- Handle guest concerns professionally and work toward positive resolutions
- Maintain a clean, organized, and professional front desk area
- Follow hotel, IHG, safety, and security standards
What We're Looking For
- Friendly and professional attitude
- Excellent customer service and communication skills
- Reliable attendance and punctuality
- Ability to work independently and as part of a team
- Comfortable working in a fast-paced environment
- Basic computer skills
- Previous hotel or customer service experience preferred, but not required
Schedule
This position has a set schedule of Saturday and Sunday, 8:00 AM–3:00 PM, and Monday and Tuesday, 3:00 PM–10:30 PM. Weekend availability is required. Candidates must be dependable and able to consistently work all scheduled shifts.
If you enjoy helping people, solving problems, and being part of a team, we'd love to have you join Holiday Inn Casper-East!
Pay: $14.00 - $15.00 per hour
Benefits:
- Employee discount
Work Location: In person
Salary : $14 - $15