What are the responsibilities and job description for the Front Desk Agent position at Holiday Inn Boone - University Area?
The Holiday Inn Boone-University Area is seeking friendly, hospitable associates that are interested in more than a job; but looking for opportunities to shine and grow your career in the hospitality industry, we are currently seeking Front Desk Agents to give our guests an EXCEPTIONAL check-in and check-out experience. Duties will include:
- Checks guests in and out of the hotel; processes customer payments according to established policies and procedures.
- Answers phone in a prompt, efficient, and friendly manner.
- Promotes hotel services, facilities and outlets and becomes informed and knowledgeable of upcoming events/ functions in the hotel and in the surrounding area.
- Answers guests’ questions about the property and amenities and is able to refer and direct guests to area attractions and outlets. Arranges for the appropriate transportation of guests to and from the hotel when necessary.
- Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction.
- Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.
- Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction.
- Completes daily paperwork to include cashing out, documenting all adjustments, miscellaneous postings, paid outs, charges and check-outs.
- Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashier’s report, prepares deposit and counts cashier bank.
- Balances cash bag at open and closing of each shift.
- Transmits and receives messages using equipment such as computer, telephone, email, fax and switchboard.
- Provides a professional image at all times through appearance and dress.
- Follows company policies and procedures.