What are the responsibilities and job description for the Guest Services Representative position at Holiday Inn and Suites Onalaska?
Overview
We are seeking a dedicated and enthusiastic Guest Service Agent to join our team. This role is essential in providing exceptional service to our guests, ensuring their stay is comfortable and enjoyable. As the first point of contact, the Guest Service Agent will handle guest inquiries, manage reservations, and assist with various front desk operations in a hotel or resort setting.
Duties
- Welcome and greet guests upon arrival with a friendly demeanor.
- Manage check-in and check-out processes efficiently.
- Handle guest inquiries and provide information about hotel services, amenities, and local attractions.
- Process reservations and maintain accurate records of guest information.
- Address guest concerns or complaints promptly and professionally to ensure satisfaction.
- Operate phone systems to manage incoming calls and relay messages effectively.
- Assist with night audit duties as required, ensuring all financial transactions are accurately recorded.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
- Maintain a clean and organized front desk area.
Requirements
- Previous experience in guest services or hotel management is preferred.
- Strong phone etiquette skills to communicate effectively with guests over the phone.
- Excellent interpersonal skills with a focus on guest relations.
- Familiarity with front desk operations and hotel management software is advantageous.
- Multilingual abilities are a plus, enhancing communication with diverse guests.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- Strong attention to detail and problem-solving skills to address guest needs efficiently.
- A positive attitude and a commitment to providing outstanding customer service.
Join our team as a Guest Service Agent where you can make a difference in every guest's experience!
Job Types: Full-time, Part-time
Pay: $14.00 - $16.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
Salary : $14 - $16