What are the responsibilities and job description for the Front Desk Agent position at Holiday In St. Petersburg West (Genuine...?
Job Overview
We are seeking a dynamic and personable Front Desk Agent to serve as the welcoming face of our organization. This vital role involves managing front desk operations with enthusiasm, ensuring smooth administrative processes, and delivering exceptional customer service. The ideal candidate will be highly organized, tech-savvy, and capable of handling multiple responsibilities with professionalism and energy. Your positive attitude and strong communication skills will help create a welcoming environment for clients, visitors, and team members alike.
Duties
- Greet visitors, clients, and staff warmly, providing excellent customer support and ensuring a positive first impression
- Manage multi-line phone systems efficiently, directing calls accurately and courteously
- Handle all guest issues timely and professionally
- Utilize productivity software such as Microsoft Office (Word, Excel, Outlook) to prepare documents, spreadsheets, and correspondence
- Maintain organized records through accurate filing systems and data management practices
Qualifications
- Proven experience at a hotel front desk role
- Demonstrated proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with spreadsheets and data entry
- Technical proficiency with computer literacy including typing speed and accuracy, proofreading, and document formatting
- Excellent organizational skills with the ability to multitask effectively in a fast-paced environment
- Strong customer service orientation combined with professional phone etiquette and communication skills
- Bilingual abilities are highly desirable to serve diverse client needs effectively
- Experience using multi-line phone systems and familiarity with office management software such as Opera
Join us in creating a professional yet welcoming atmosphere where every visitor feels valued. We are committed to fostering an inclusive environment that supports your growth while providing meaningful work that makes a difference every day!
Pay: $15.00 - $17.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Experience:
- hotel: 1 year (Required)
Work Location: In person
Salary : $15 - $17