What are the responsibilities and job description for the Hotel Night Auditor -Friday and Saturday position at Holiday Day Inn Express & Suites Edwardsville?
Overview
Join our vibrant hospitality team as a Hotel Night Auditor, working Friday and Saturday nights to ensure seamless operations and exceptional guest experiences. This dynamic role combines hospitality management, guest relations, and administrative duties to keep our hotel running smoothly overnight. If you thrive in a fast-paced environment, possess excellent customer service skills, and enjoy working independently, this is your opportunity to shine in a lively, guest-focused setting. Your energetic approach will help us deliver memorable stays for our guests while maintaining the highest standards of hotel management.
Responsibilities
- Greet and assist guests during the overnight shift with professionalism and enthusiasm, ensuring their needs are met promptly and courteously
- Manage front desk operations including check-ins, check-outs, and handling guest inquiries with exceptional customer service skills
- Conduct nightly audits of guest accounts, ensuring accuracy in billing, reservations, and financial records
- Respond to guest requests and resolve issues efficiently to enhance overall guest satisfaction
- Operate multi-line phone systems with excellent phone etiquette to handle reservations, inquiries, and internal communications
- Maintain security by monitoring CCTV surveillance, conducting safety checks around the property, and controlling access points during the night shift
- Prepare detailed shift reports, incident logs, and audit documentation to ensure smooth handovers and operational continuity
- Support hotel management in maintaining cleanliness standards, safety protocols, and overall guest relations
Requirements
- Proven experience in hospitality management or hotel operations, particularly in front desk or night audit roles
- Strong customer service orientation with excellent communication skills; bilingual abilities are a plus for serving diverse guests
- Ability to work independently during overnight hours while remaining alert and attentive to detail
- Familiarity with hotel management software systems and multi-line phone systems
- Knowledge of hospitality best practices including guest services, phone etiquette, and security procedures
- Previous hotel experience in resort or similar hospitality environments is highly desirable
- Multilingual skills are advantageous for engaging with international guests effectively
Join us as a Hotel Night Auditor on Friday and Saturday nights to deliver energetic service that makes every guest feel valued. Your dedication will help uphold our reputation for hospitality excellence while providing a rewarding work experience in a lively hotel environment.
Pay: $17.00 - $17.50 per hour
Benefits:
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $17 - $18