What are the responsibilities and job description for the Sales Operations Support position at Holganix?
At Holganix, we revolutionize the way the world grows by manufacturing and distributing a liquid microbial solution (think of it as a probiotic for soil) to primarily farmers (but also landscapers, golf courses, and performance turf users) across America and Canada. Our solution dramatically increases soil health, ultimately improving crop yield and reducing the need for other inputs like fertilizer, pesticides, and water. Additionally, our solution significantly impacts carbon sequestration in the soil and improves the carbon intensity score of a crop.
We are seeking a highly motivated and personable Sales Operations Support representative to join our team. This individual will serve as part of our sales team. They will help ensure a positive experience for our growers and be a conduit amongst internal teams. This is a customer-facing role requiring a strong agricultural background, excellent communication skills, and a passion for helping others thrive in sustainable farming.
Applicants must live within the designated territory of Indiana.
We strive to be a diverse and connected team of humble and confident problem solvers who are excited as our team and mission grow! Thanks to our farmers, we are growing fast, and you’ll be at the center of helping us scale operations and streamline our internal infrastructure.
As a Sales Operations Support team member you'll:
We are seeking a highly motivated and personable Sales Operations Support representative to join our team. This individual will serve as part of our sales team. They will help ensure a positive experience for our growers and be a conduit amongst internal teams. This is a customer-facing role requiring a strong agricultural background, excellent communication skills, and a passion for helping others thrive in sustainable farming.
Applicants must live within the designated territory of Indiana.
We strive to be a diverse and connected team of humble and confident problem solvers who are excited as our team and mission grow! Thanks to our farmers, we are growing fast, and you’ll be at the center of helping us scale operations and streamline our internal infrastructure.
As a Sales Operations Support team member you'll:
- Be the key connection between Sales, Operations, and the Grower, ensuring a unified customer journey.
- Collaborate across multiple sales teams and internal teams to ensure a seamless grower experience.
- Help growers understand program benefits, requirements, and deliverables through clear, consistent communication.
- Help the sales Hive team manage and grow the grower network.
- Collect and manage field lists and boundaries using customer-provided data, ag platforms, or mapping tools.
- Assist growers in completing and submitting key documentation accurately and on time.
- Help collect and manage contracts via digital platform, ensuring records are securely tracked and properly stored.
- Maintain organized records and progress tracking in HubSpot CRM.
- Collaborate with internal teams to escalate and resolve any issues that may impact grower success.
- Contribute to ongoing improvements of our customer support processes and documentation.
- Agricultural background—knowledge of crop production, regenerative practices, or soil health. Required
- Excellent interpersonal and communication skills, with the ability to build rapport and trust with growers.
- Experience in customer success, account management, or ag support.
- Strong attention to detail and ability to manage complex timelines and data.
- Functional knowledge of HubSpot CRM or similar tools.
- Proficiency with Microsoft Office
- Ability to work independently and collaboratively in a remote environment.
- Understanding of carbon markets, climate-smart ag practices, or ecosystem service programs. Preferred
- Familiarity with GIS or digital ag mapping tools. Preferred