Safety Services Associate

The Holden Arboretum

Part-Time

Opportunity:

Safety Services Associates at HF&G’s Arboretum Campus are responsible for helping to ensure the protection of all HF&G’s property and providing a visible presence to create a clean, safe, and welcoming environment for all our internal & external customers. Security Officers respond to incidents, complaints, disturbances, requests for customer assistance and perform follow-up action as needed.

In addition, Safety Services Associates perform parking & traffic control, assist with wildlife management, and perform other activities as required. Must be available to work variable hours, evenings, weekends and holidays.

Safety Services Associates work closely with other HF&G departments while also being a resource for said departments.

Position Details:

• Part-Time (8-16 hours/week), non-exempt position
• Primarily looking for someone to fill weekend shifts. Regular availability Saturdays and Sundays is required
• Reports to the Security Manager
• Training is provided
• Must have a flexible schedule to be able to work weekends, evenings, and some holiday
• $18.50 / hour
  
  
  

Key Responsibilities:

Key Responsibilities of the Safety Services Associate position include but are not limited to:

Help to ensure the protection of HF&G buildings, assets, natural resources, visitors, and employees:

• Provides protection and security for HF&G’s guests, employees, and properties by patrolling the grounds by motorized vehicle, bike, or foot.
• Enforces regulations specific to visiting HF&G property.
• Completes any related incident reports; communicates & coordinates with local law-enforcement as needed.
• Performs regular inspections of buildings and natural areas to identify unsafe or unsecured conditions, or evidence of vandalism, trespassing or natural damage, and reports anything out-of-the-ordinary.
• Become familiar with HF&G’s Disaster Preparedness & Emergency Response Plan. Execute the plan when necessary and provide regular updates to the Director of Safety and Security.
• Anticipates safety and security problems and looks for opportunities to be a part of the solutions.
• Coordinates and / or assists with search and rescue / recovery operations or medical emergencies and performs first-aid or CPR as needed.
• Provides security for cash-on-hand and makes bank deposits as required
  
  
  

Service to guests and visitors:

• Maintains visibility and accessibility to staff and guests by having an ongoing presence on property, particularly in areas with high visitation.
• Working closely with Guest Services, provides information regarding permits, events, amenities, programs, and the location of activities and other specific points of interests.
• Manage traffic control and parking for various events.
• Routinely patrols and inspects trails for unsafe conditions and takes appropriate action to ensure the safety of guests.
• Assists with low-level maintenance of natural trails and/or leads groups of volunteers performing similar work.
• Ensures guest and member permits are displayed properly.
• Monitors guest activity and provides control if the number of guests becomes unmanageable, and safety is an immediate issue.
• Enforces organizational policies/rules for the use of alcohol by guests, members, and employees, when appropriate.
• Promotes a good neighbor relationship between HF&G’s adjacent landowners, and conservation easement holders.
• Observe all safety protocols and always wear appropriate personal protective equipment (PPE) required for positions and/or specific activities. Report any hazards or unsafe conditions immediately to your supervisor.
  
  
  

Other:

• Assists with safety training for HF&G staff.
• Assists with wildlife management activities.
• Assists in training new Safety Services Associates.
• Helps maintain vehicles & equipment.
• Performs other duties as assigned.
  
  
  

Qualifications and Skills:

• Good verbal and written communication skills.
• Strong customer service skills and ability to work with the public.
• Good computer skills.
• Minimum of high school diploma or GED.
• 18 years of age upon appointment.
• Become CPR/First Aid certified within 1 year of hire.
• Maintain valid driver's license and acceptable vehicle record.
• Able to walk grounds and drive motorized vehicles and equipment.
• Able to pass a background investigation which includes, but is not limited to, work history, education, and reference checks.
• Ability to understand basic instructions.
  
  
  

Physical Requirements

Must be able to perform with or without reasonable accommodations:

• Work in various settings to include inside an office and outside patrolling the grounds by foot, golf cart or motor vehicle
• Ability to talk and hear
• Without assistance, be able to read/write/speak/understand English sufficiently to communicate over the phone, in-person and electronically
• Ability to work outside (12) months of year in all weather conditions
• Must be able to walk over uneven terrain, sit, stand, or walk for extended periods of time
• Bending, stooping, grabbing, reaching, and lifting (up to 50 lbs)
• Use hand to finger, handle or feel objects, tools, controls, reach with hands and arms
  
  
  

Some of the reasons Holden Forests & Gardens (HF&G) is a great place to work!

Work in a beautiful environment within Greater Cleveland | Discounts in our stores & cafes | Free parking at both campuses anytime we are open | Free admission to many Northeast Ohio Museums | Free Employee Assistance Program | And Much More!

Apply:

Qualified applicants should submit their resume, cover letter highlighting key relevant experiences, and a list of 3 professional references. Application material will begin being reviewed on May 1, 2026, and continue until the position is filled.

Holden Forests & Gardens is an equal opportunity employer and values an authentic sense of belonging at all levels of the organization, including staff, volunteers, Board of Directors, and visitors. HF&G believes that working toward an equitable culture that values all perspectives enriches the work environment, helping achieve our goal to build a greener and healthier Northeast Ohio. We are working to create and sustain a supportive environment and sense of belonging for people of all backgrounds. HF&G promotes an equitable approach in its hiring, retention, and promotion; in Board recruitment efforts; and in community partnerships and programming.