What are the responsibilities and job description for the Accounting Customer Support Specialist position at Holded?
Join the team. Make an impact.
At Holded, we believe that daily admin should never stop a great idea from becoming a success. That's why we create intuitive software to empower anyone who dares to start their own business. Long story short: we want to make business simple.
In order to create cutting-edge products that meet the needs of the sector, talent is essential. We are looking for passion, creativity, and commitment. In return, we offer the same.
The Role
We are looking for a high-energy Customer Support Specialist for the Spanish-speaking markets to join our Customer Success Department. As a Customer Support Specialist, you will:
Provide incredible support to the clients by showing great reactivity in solving accounting-related questions they may have
Educate users on how to manage their business better with all the tools that Holded offers
Proactively identify issues before arising
Working cross-functionally with the Sales and Product teams.
Keeping track of clients' feedback and suggesting improvements.
Ensure that best-in-class service is given to customers
A passion for teamwork and collaboration - you’ll be working with multiple teams on a regular basis and will help to build the Customer Success “brand” across our entire organization.
By joining us, you will work in one of the most important areas of the company. As a self-service product, the CS strategy has a huge impact on how the users onboard the product and bring more value to our users.
About you
You are a Spanish native speaker but fluent in English
You have a Bachelor's Degree (Business Administration or similar)
You have a strong knowledge of accounting and/or finance
You have a proactive attitude
You are a Digital Native
You are able to learn quickly about various topics
Extra awesome
You have experience working as an Accountant and/or in a Big 4 or similar
You have experience working in a SaaS company
You are able to multitask
You are a friendly and social person
What it's like to work with us
Permanent contract
Hybrid work model
Short work-day on Fridays
26 paid vacation days
Free catered lunch at the office
English/Spanish classes
Referral program
Continuous Training: annual budget for training for each employee
Fully equipped kitchen with snacks, drinks, and fresh fruit
Top-notch work equipment
Office in front of the sea with ping pong, pool table, PlayStation…
Interesting projects and a great work environment
An excellent opportunity to grow with the company
Discounts on a Gym membership
At Holded, we do things a bit differently. There’s no corporate nonsense and no old-fashioned hierarchy. Instead, we work in self-sufficient, autonomous teams. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.
We didn’t start Holded to be another software company. We started Holded to be epic, and you will be part of it.